Refund policy
Return, Replacement & Refund Policy – Ganga Rajputi Poshak
All our products are carefully quality-checked before dispatch. Due to the handcrafted and traditional nature of our products (Rajputi poshak, odhni, fabric and bridal lehenga), we do not offer returns or refunds for change of mind, size preference, colour variation, or any subjective reasons. Returns are accepted only for damaged, defective, or wrong items as detailed below.
Replacement / Exchange (Damaged, Defective or Wrong Item Only)
We offer a replacement ONLY if you receive a damaged/defective product or a wrong item. The following conditions apply:
- Unboxing video is mandatory — A clear, uncut video of the sealed parcel being opened is compulsory for any damage or wrong-item claim. Claims without a complete unboxing video will NOT be accepted under any circumstances.
- Report within 24 hours — Contact us within 24 hours of delivery on WhatsApp: +91 99151 62255 or email: manuhenna29@gmail.com with your order number and the unboxing video.
- Return dispatch within 3 days — Once your claim is approved, we will arrange a free return pickup or reimburse your return shipping charges. Please coordinate with us on WhatsApp for pickup arrangement. The product must be dispatched back within 3 days of approval; otherwise, the replacement claim will stand cancelled.
- Product condition — The product must be unused, unwashed, unstitched (in case of fabric), with all tags, packaging and accessories intact. Used or altered products are not eligible.
- Return address — Ganga Rajputi Poshak, Shop No. 9, Ground Floor, Vijay Shopping Mall, Joshiwara, Kote Gate, Bikaner, Rajasthan – 334001. Phone: 099151 62255.
- Replacement dispatch — After we receive and verify the returned product, your replacement will be dispatched within 3–5 business days. In the rare case that an exact replacement is unavailable, we will, at our sole discretion, either offer you an alternative product of equal value or issue a full refund to your original payment method within 5–7 business days. Buyers cannot demand a refund in lieu of replacement.
Our Commitment
We stand behind every product we ship. Genuine damage, defect, or wrong-item claims — supported by a proper unboxing video — will always be honoured promptly and fairly.
Order Cancellation (Before Dispatch)
A full refund will be issued for orders cancelled before dispatch, credited to the original payment method within 5–7 business days. Once an order has been dispatched, it cannot be cancelled.
Failed / Duplicate Transactions
If your payment is deducted but the order is not confirmed, or a duplicate payment occurs, the amount will be automatically refunded to your original payment method within 5–7 business days.
Processing Days
All claims, refunds, and replacements are processed on business days (Monday to Saturday), excluding public holidays.
Acceptance of Policy
By placing an order on gangarajputidress.weddingwik.com, you acknowledge that you have read, understood, and accepted this Return, Replacement & Refund Policy. All purchases are subject to these terms.
Contact Us
Ganga Rajputi Poshak
Shop No. 9, Ground Floor, Vijay Shopping Mall, Joshiwara, Kote Gate, Bikaner, Rajasthan – 334001
Phone: 099151 62255 | WhatsApp: +91 99151 62255
Email: manuhenna29@gmail.com